Support

Write to admin@kubal.online. We answer within one working day.

What to include

These four things let us answer in the first reply rather than the third.

• Your store address, ending in .myshopify.com
• The name of the destination involved, if it concerns one
• When you noticed it, roughly, with your timezone
• What you expected to happen, and what happened instead

Common questions

A destination stopped receiving events

Check its status in the app. Five failures in a row pauses a destination on purpose, so a broken endpoint is not flooded. Fix the receiving end and choose Resume sending; anything queued is still there.

Events are marked held

A check you enabled stopped them, and the reason is shown beside each one. Either correct the data in Shopify, or release the delivery to send it as it is.

My tool was down for a day. Can I get those events?

Yes, if it happened within your retention window: seven days on the free plan, thirty on the paid plan. Open the destination, find the affected period, and send it again.

Every signature fails at my endpoint

Almost always because the endpoint verifies a re-encoded copy of the body. Rebuild the signature from the raw bytes exactly as received.

Can I get my data out?

Yes. The app produces a daily file of every event and delivery, and you can download any day inside your retention window. For a full export, write to us.

How do I remove Kubal completely?

Uninstall it from your Shopify admin. Deliveries stop immediately and stored credentials are deleted at once. To have stored event data erased sooner than the retention window, write to us and we will confirm when it is done.

Reporting a security issue

Write to admin@kubal.online with the word "security" in the subject. Please include enough detail to reproduce it, and give us a reasonable period to fix it before publishing. We will confirm receipt within one working day and tell you what we intend to do.